Catalytique Consulting is a services startup, consulting practice, and creative agency specializing in Proposal Writing, Customer Success, and Training, for B2B software companies. We offer content creation and professional services, and design frameworks that guide, support, and reliably replicate success at every step of the tech customer journey.
Catalytique Consulting cares about your privacy and takes the protection of the information you entrust to us seriously. Our Privacy Policy outlines our commitment to handling your personal information with the utmost care and ensuring your information remains at all times private, confidential, and secure.
Please read this Privacy Policy carefully,as it contains important information on how Catalytique Consulting, as a registered data controller, will collect and treat your personal information.
Catalytique Consulting is a registered data controller under the Data Protection Act 2017(DPA), which means that Catalytique Consulting determines the purposes and means of the processing of your personal data and has decision making power with respect to the processing.
During the course of our interactions with you, we may collect and process the following personal information about you:
Catalytique Consulting processes your data on the basis of your full consent, and for the purposes of:
When you choose to receive marketing communications, the provision of any personal information is purely voluntary, and you may opt out at any time by unsubscribing from receiving these communications.
We will only process your personal data where we are satisfied that the processing of your personal data is justified and lawful, such as:
Catalytique Consulting is committed to ensuring the security of your personal data and takes all reasonable steps towards preventing unauthorized access, use, alteration, disclosure, or loss.
Catalytique Consulting follows best practices in implementing security procedures, controls, and features to safeguard the information we collect. These measures are subject to ongoing monitoring and reviewing.
Your personal data will be retained for as long as required to fulfill our business purposes and for the period of time required by law.
We will take all reasonable steps to protect your personal data, including destroying and anonymizing your personal data in a secure manner, to the extent that it is required by law, when we no longer need it for the purpose(s) for which it was collected and when retention is no longer necessary for legal or business purposes.
We will not disclose your personal data to any third party, unless you give us your express permission to do so, or we believe it is required or permitted by law, in order to protect the rights, property, or safety of Catalytique Consulting, and/or that of our Clients.
Catalytique Consulting employees and agents will only have access to your personal data in as far as it is necessary to fulfill our business contract with you, for legitimate business interests such as improving our services and our company, and to comply with our legal obligations.
We may provide third parties with aggregate anonymized data about our website’s users, but we will not disclose to them any personally identifiable information about you.
Where we have, with your express consent, collected your personal data on behalf of a third party, the use of your personal data by that party is governed by their privacy policy, for which we are not responsible.
Catalytique Consulting may need to transfer your personal data to software systems hosted by providers that are located outside of the territorial limits of Mauritius, in order to provide our services to you.
We choose our software providers carefully and ensure that the personal data you entrust to us remains safe at all times. For example, business critical services and resources such as email, video conferencing, and secure document storage, are all provided through the Microsoft cloud, in servers physically located in the EU. Your data may also be transferred and stored in servers physically located in the US if you engage with us through our website (hosted on AWS), or collaborate with us on projects through our teamwork project management platform.
All our software vendors have passed external security audits, are compliant with regulations such as GDPR, and hold industry standard certifications.
You have the right to request access to the personal data held about you, request rectification, restriction, or erasure of your personal data, object to the processing of your personal data and request withdrawal of consent.
For all requests to access, update, correct or delete your personal data, we will take all reasonable steps to confirm your identity and authenticate your request first before we process such requests.
To make a request, or if you have questions or a complaint regarding the way your personal data is being handled, please contact our Data Protection Officer.
We will strive to process all requests within 30 days of the request being made. Please note that there may be circumstances where we will not be able to comply with a request you make, if we are required by law to keep your personal data in order to meet our legal obligations, or if we need to use such information to establish, exercise, or defend a legal claim.
You may opt-out of mailing lists and withdraw your consent to receiving direct marketing communications by contacting us by email with the subject line ‘Unsubscribe’.
Our website, and particularly our blog and some of our guides, may from time to time contain links to other websites. These websites, operated by third parties, have their own privacy policies. Catalytique Consulting does not have any control over, and therefore cannot accept any responsibility for, the privacy policies of websites operated by third parties.
If, in the unlikely event, and despite our best efforts, there is a breach or suspected breach of your personal data, Catalytique Consulting will notify you as well as all affected parties within 48 hours of the incident occurring.
We commit to dealing with and responding to such incidents in a transparent and timely manner, with the highest level of urgency and professional care.
Should you suspect a breach in the security of your personal data through systems employed by Catalytique Consulting, you are required to notify us immediately.
All processing of personal data by Catalytique Consulting will be done in compliance with the Data Protection Act 2017.
This policy will be updated as and when required to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act 2017.